I agree, many of the books we read in MBA school were written by Ph.D.'s in academia, not business leaders who have had years of experience.
I believe it was the CEO of Southwest airlines who wrote something to the effect of, "You can't teach attitude. If you hire people with the right attitude, you can teach them the skills you need." If you've ever flown on Southwest, you'll know exactly what he's talking about. I know this does not apply to every job (ie those required highly specialized skills).
"Just because someone doesn't buy into the concept doesn't mean they aren't useful. Empowerment is a big one in OB speak. Well a whole bunch of people don't want to be empowered--they want to spend exactly 8 hours putting lids on cans, go home and watch the game--that person is very useful to the organization."
I agree with this statement as long as the person not wanting empowerment doesn't have a negative attitude toward the company that is adversely affecting the productivity of the employees (team members) he or she is working with.
The age old phrase, "one bad apple can spoil the whole bunch" comes to mind. One employee with a bad attitude can bring down the entire "team" or group of employees. I've seen this in clients businesses and seen a big change in productivity and "team" attitude when that employee is fired or leaves.
"Now, once you have done some of this work, ask this question--what is the "team" doing for the individual?"
To expand on Tom's comment here. What is the company doing to make this team member feel a part of the team? What motivates this employee? I would look at why this employee is labeled a troublemaker. Do they feel as though they are not adequately compensated monetarily, or that they have been passed over for promotion unfairly? Some employees just need to be told "you are doing a great job" more often than others. They could be lacking the positive reinforcement they need to feel as though they are a productive part of the team.
Good luck Stacey. Keep us informed on how you handle this tricky situation.